Utsav jewels

Refund Policy

Effective Date: 14 September 2026

At Utsav Jewels, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to help.

1. Eligibility for Refund

A refund may be considered when:

• The product arrives damaged or defective
• You receive an incorrect product
• The product is missing from the package
• The order qualifies under our applicable return conditions

Products must be returned in their original condition, with all original packaging, tags and accessories where applicable.

2. Refund Request

To request a refund, please contact our customer support within 48 hours of delivery.

You may be asked to provide:

• Order number
• Photos/videos of the product and packaging
• A brief description of the issue

3. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us immediately. We will review the issue and, where applicable, provide a replacement or refund.

4. Non-Refundable Situations

Refunds may not be available for:

• Products damaged after delivery due to misuse or improper handling
• Products showing signs of wear or alteration
• Missing original packaging or accessories
• Change-of-mind purchases, unless specifically covered by our return policy
• Products that do not meet the applicable return conditions

5. Refund Processing

Once your request is approved, the refund will be processed through the applicable payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

6. Cash on Delivery Orders

For eligible Cash on Delivery orders, refund arrangements will be communicated by our support team after the return or refund request has been approved.

7. Contact Us

For refund-related queries, please contact Utsav Jewels Customer Support through the contact details provided on our website.

We reserve the right to review each refund request individually and make decisions according to the applicable terms and conditions.

UTSAV JEWELS 💎
Har Pal Ekk Utsav ✨

Terms & Conditions

Effective Date: 14 September 2026

Welcome to Utsav Jewels. By accessing or using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

Utsav Jewels reserves the right to update, modify or discontinue any part of the website, products, offers or services without prior notice.

2. Products & Product Information

We make reasonable efforts to display our products, images, colours and descriptions accurately. However, slight differences in colour, appearance or finish may occur due to photography, lighting and individual screen settings.

Product availability may change without prior notice.

3. Pricing

All product prices displayed on the website are subject to change without prior notice.

Utsav Jewels reserves the right to correct pricing, product description or other listing errors. If an error affects an order already placed, we may contact the customer regarding the available options.

4. Orders

Placing an order does not automatically guarantee acceptance. We reserve the right to cancel or decline an order in situations including product unavailability, incorrect pricing, suspected fraudulent activity or inaccurate customer information.

Customers are responsible for providing accurate delivery and contact information.

5. Payments

Customers agree to provide accurate payment and billing information when placing an order.

Payments are processed through the payment methods available at checkout. Utsav Jewels is not responsible for delays caused by banks or third-party payment providers.

6. Cash on Delivery

Cash on Delivery may be available for eligible locations and orders. Availability may vary based on delivery location, order value and other applicable conditions.

7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on the website.

Delivery times may vary due to location, courier delays, weather, holidays, operational issues or circumstances beyond our control.

Once an order has been handed over to the shipping partner, delivery is subject to the courier's network and policies.

8. Returns, Exchanges & Refunds

Returns, exchanges and refunds are subject to our applicable Return & Refund Policy.

Customers should review the relevant policy before placing an order.

9. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us within the specified period mentioned in our Refund Policy.

We may request photographs or videos of the product and packaging to verify the issue.

10. Promotions & Offers

Promotional offers, discounts, coupons and gifts may have specific terms and validity periods.

Offers cannot necessarily be combined unless explicitly stated. Utsav Jewels reserves the right to modify or withdraw an offer at any time.

11. Website Content

All website content, including brand names, logos, images, graphics, text and designs, belongs to or is used by Utsav Jewels with appropriate rights.

Unauthorised copying, reproduction or commercial use of our content is prohibited.

12. Prohibited Use

You agree not to use our website for unlawful activities, fraudulent transactions, attempts to disrupt the website, or activities that may harm Utsav Jewels or its customers.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers and other service providers. Their services may be subject to their own terms and policies.

14. Limitation of Liability

Utsav Jewels will not be responsible for losses caused by circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures or other unforeseen events.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be published on this page with the updated effective date.

16. Contact Us

For questions regarding these Terms & Conditions, please contact Utsav Jewels Customer Support through the contact details provided on our website.

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UTSAV JEWELS 💎
Har Pal Ekk Utsav ✨